DOI: https://doi.org/10.1016/j.jnn.2022.06.003

Abstract

Objective

This article outlines notable findings of a service evaluation of a COVID-19 response project, the Nurture Project (July 2020–March 2021).

Method

The Donabedian structure-process-outcome model was used. Mixed-methods online surveys and organisational data were analysed using reflexive thematic analysis and statistical analysis methods.

Results

Most staff and service users were satisfied with the project, reporting positive benefits to mental health, child development, and wellbeing. However, project outcome measures (Generalised Anxiety Disorder Scale GAD-7 and the Patient Health Questionnaire PHQ-9) were statistically non-significant.

Conclusion

Although the project was considered successful, recommendations for future service evaluation methods, outcome measurement, and future research are provided.